Progressive Networks has an immediate opening for a fulltime IT Technician to join our IT Services team. Progressive Networks is an IT Professional Services and Managed Services company. We provide customers with extremely reliable IT Services in the areas of Servers, PCs, Virtualization, Network Security Services, Cloud as well as Outsourced Managed IT Services.
This technical role will provide IT helpdesk support to small and mid-size customers, most often via remote support with some onsite events. The candidate selected will respond to inbound calls and emails for technical assistance with system compatibility, installation, usage, and troubleshooting. Responding on alerts via our network monitoring tools, such as SolarWinds are essential. This role is partially responsible for planned customer activities such as PC/Server patching, general support along with data backups. All tickets will be entered into our PSA when beginning to work a ticket, and until ticket completion.
Candidates must possess the following experience and qualities ideally:
- Passion for technology systems and networking, with a constant desire for continued education and certifications
- 5 Years’ Experience supporting PCs and attaching PCs to a company’s domain
- Experience patching PCs and Servers, via RMM, Group Policy and/or Manually
- Desire to figure out the optimal solution for technical issues
- Proven ability to troubleshoot PC, mobility, and/or network issues
- Experience setting up via Active Directory, Exchange, and Office 365 accounts for users
- Personal ability to prioritize, maintain focus and finish tasks with efficiency
- Exceptional customer service skills with willingness to communicate responsively and with clarity to customers, coworkers and vendor/partners
- Valid Driver’s license
- Experience utilizing RMM for MSP, working with Autotask and Solarwinds ideally but not a requirement
- A+, Server+ and/or Network + Certifications
- Associates Degree preferred, but not required
- Benefits: Along with excellent compensation, annual bonus, Progressive Networks also offers educational benefits.
Information Technology: 1 year (Required)